Write a Telephone Message at Work

Competency B: Communicate Ideas and Information
Task Group B3: Complete and create documents
Level: 1

At this level, learners: Make straightforward entries to complete very simple documents

Performance Descriptors

To complete documents, the learner:

• Makes a direct match between what is requested and what is entered
• Makes entries using familiar vocabulary

To create documents, the learner:

• Follows conventions to display information in lists, labels, simple forms, signs (e.g. images support the message, text is legible)
• Organizes lists to suit purpose (e.g. chronologically, alphabetically, numerically, sequentially)
• Includes titles where required
• Uses labels and headings to organize content
• Presents text and numbers below one or more headings in lists

Task Descriptors

• Scope of task is limited
• Involves one document up to a page in length
• Has a very simple format
• Requires few entries
• Contains clearly labeled entry fields
• Entries require common, familiar vocabulary
• Has a familiar context
• Addresses concrete, day-to-day topics
• Has a highly explicit purpose
• Documents at this level may require entering up to one paragraph of text

Examples:

• Lists
• Labels
• Simple forms
• Cheques
• Signs

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B3.1