Complaint Handling Policy
Complaint Handling Policy
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Activity Description
Use an infographic about a complaints process to answer questions about how compaints are handled.
Materials (optional):
Word File: 
CompaintHandlingPolicy_E_A2.2_practitionercopy.docx — Never downloaded
CompaintHandlingPolicy_E_A2.2_practitionercopy.docx — Never downloaded PDF - Practitioner's Version: 
FILLABLECompaintHandlingPolicy_E_A2.2_practitionercopy.pdf — Never downloaded
FILLABLECompaintHandlingPolicy_E_A2.2_practitionercopy.pdf — Never downloaded Fillable PDF - Learner's Version:
Google Form:
Goal Path:
Employment
Competency: A. Find and Use Information
A2. Interpret documents
A2.2 Interpret simple documents to locate and connect information
Competency A: Find and Use Information
Task Group A2: Interpret documents
Level: 2
At this level, learners: Interpret simple documents to locate and connect information
Performance Descriptors
The learner:
- Performs limited searches using one or two search criteria
- Extracts information from tables and forms
- Locates information in simple graphs and maps
- Uses layout to locate information
- Makes connections between parts of documents
- Makes low-level inferences
- Begins to identify sources and evaluate information
Task Descriptors
- Scope of task is clearly defined
- Involves one document
- Uses a simple format
- Displays a limited amount of information
- Is typically up to one page in length
- May include unfamiliar elements (e.g. vocabulary, context, topic)
- Documents at this level may contain a paragraph or more of text
Examples:
- Forms
- Tables
- Simple graphs
- Street maps
- Simple flow charts
- Floor plans
ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – A2.2
Date Added:
Thursday, February 27, 2025
Updated date: Thursday, February 27, 2025 - 15:06
Anglophone
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